WOOD ROOF REPLACEMENT
At the Wood Roofing Division of Slate & Copper Services we are mindful that initiating a substantial home improvement project such as a wood roof replacement can be a disconcerting and intimidating undertaking for homeowners. Accordingly, we make a focused effort to have the process as worry-free as possible. Throughout the years, we have gained an understanding of the potential service pitfalls that can occur during the home improvement process, and we have implemented a culture among our personnel that emphasizes a “customer first” mentality, that is intended to give our clients peace of mind. Our goal is to minimize the disruption that we bring to our customer’s normal routine. We go to great lengths to maintain an orderly and clean job site, and to sequester our activities from the mainstream of our client’s daily life as much as possible. Through timely communication we keep our customers informed of what they can expect from us as the project unfolds. Our organization is resolved to delivering a wood roof replacement service that is as unobtrusive as is practical.
Our “Peace of Mind” checklist includes:
- A detailed contract
- Comprehensive insurance coverages
- A Safety-First Mindset
- Proactive communication
- Accommodating to specific requests
- Accessibility and responsiveness – 24/7
- Cognizant of start & completion dates
- Highest standards of workmanship
- Quality materials sourced with scrutiny
- Consistent oversight by company owner
- Ongoing supervision by a foreman
- Daily ongoing cleanup
- Continual monitoring of weather conditions
- Secured temporary weather protection
- Protection of landscaping, planters, etc.
- Protection of patios & outdoor furniture
- Protection of exterior finishes, light fixtures
- Protection of attic spaces
- Protection of driveways & walkways
- Respect for other home services
- Neat and orderly storage of materials & equipment
- Parking of vehicles in a manner that accommodates homeowner’s needs
- Placement of our dumpster in a manner that doesn’t impede access
- Thoughtful placement of Port-o-John (remote & discreet)
- Respectful and thoughtful behavior by our personnel
- Comprehensive final clean up
- Final walk through
- Workmanship guarantee
- Material warranty
